Introduction
This Refund & Cancellation Policy explains how cancellations, downgrades, and refunds work for Resuvo Pro subscriptions. It should be read alongside our Terms of Service and Privacy Policy.
Cancelling Your Subscription
You may cancel your Resuvo Pro subscription at any time from your account settings. Cancellation stops future recurring charges but does not end your current billing period early: you will retain Pro access, including its AI generation and download allowances, until the end of the billing cycle you have already paid for. After that date, your account moves to the Free plan and Free plan limits apply.
Refund Eligibility
Unused subscriptions
If you subscribe to Resuvo Pro and do not use any Pro features — including AI generation, downloads, DOCX export, or the AI cover letter tool — you may request a full refund within 7 days of your purchase date.
Used subscriptions
If you have used any Pro feature during the current billing period, that period is non-refundable, regardless of how much or how little of the feature was used. This reflects that AI generation and export features carry a real cost to us the moment they are used, and cannot be "returned" once delivered.
How to request a refund
To request a refund, contact us at the email below within the applicable window, including your account email and the approximate date of purchase. We will confirm your account's usage status and process eligible refunds to your original payment method through Razorpay. Refunds are typically reflected within 5–7 business days, depending on your bank or payment provider.
Failed Renewal Payments
If a recurring payment fails (for example, due to an expired card or insufficient funds), we will attempt to notify you and provide a grace period of 1–2 days during which your Pro access continues uninterrupted. If payment is not successfully completed within this grace period, your account will be downgraded to the Free plan, and Free plan limits will apply until you resubscribe.
Switching Between Monthly and Annual
If you switch from a monthly to an annual plan, or vice versa, the change takes effect at the start of your next billing cycle rather than immediately, and the refund terms above apply separately to each billing period.
Changes to This Policy
We may update this Policy from time to time to reflect changes to our subscription plans or applicable law. Material changes will be communicated with reasonable advance notice before they apply to your next billing cycle.
Contact Us
For refund requests or billing questions, please contact Resuvo at the address below.